Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PAPILLON relationship with you in relation to this website. The term ‘PAPILLON‘ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Kolkata. Our company registration number is. The term ‘you’ refers to the user or viewer of our website.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time”
Our Valued Guest, As part of our effort to provide you hassle-free, enjoyable holiday the ‘Terms and Conditions’ below is our contract with you to prevent misunderstandings between the tour escorts/facilitators, the company and you at any time in the course of the travel. Please spare us some of your valuable time. We require you to read and ACCEPT all the terms and conditions, before you contract our services.
The information on our website and company brochures have been published in March 2024, replacing ALL previous information.
“Passenger(s)/You/Guest/client” means the person/persons in whose name/on whose behalf booking or registration is made.
“Company/We/Us” means PAPILLON
“Tour escorts/facilitators” means tour guides, independent contractors including hoteliers, transports representatives or any other person or organization who has been selected by the company to render services to the Passenger(s).
All disputes if any pertaining to the (tour and travel), travel-related services, adventure activities conducted by the Company, and any refund/ claim arising there-under shall be subjected to Kolkata, West Bengal, India jurisdiction only.
We are travel and holiday organizers only. We do not provide insurance services. We also do not process claims of any kind. All adventure activities are risky sports, involvement in such activities is guest(s) own choice / risk and we do not take any responsibility for mishaps or accidents. We do not accept any claim.
Accommodation provided is generally on a twin sharing bases so single occupancy, arising for whatever reason, will cost more. Extra bed will also be charges as per hotel specified rates. Guests will have to abide by the check-in/out time of the respective hotels. Early arrivals/late departures or overstays due for whatever reason is the responsibility of the guests themselves. Use of hotel services and amenities are the responsibility of the guests.
There is a pre-set menu for meals as per the tour program. We reserve the right to change the meal arrangements if circumstances demand us to do so. A tour participant missing a meal for whatever reason cannot the meal missed.
Our cars are allotted on the booking priority basis. Each transport operators have their own set of rules that must be complied. The company is not liable to any dispute arising from non-compliance of such rules. Any damages caused by you during the travel shall be payable by you.
All baggage and personal effects shall be at all times and in all circumstances, the responsibility of passengers. PAPILLON is not responsible for any type of loss and damage (baggage or person). Health matters should be the sole responsibility of the traveller. Adequate travel insurance cover is strongly recommended. It shall be duty of the guest to inform the Company of any medical condition(s) that may affect his ability to undertake the activities or could negatively affect the interest of the group. Under such situation, the Company reserves the right to deny the guest participation in some of the activities with no refund.
Sometimes we may make amendments to the itinerary, due to unforeseen developments such as unavailability of sights, adverse climatic conditions etc. In some cases such changes could mean extra charges but you will be informed of the complete details. In the event of the Company exercising its rights to amend any aspect of the services, the guest(s) shall have to continue with the program as amended.
The amount paid at the time of booking, is non-refundable. We do not accept any form of post-dated cheques. The bookings will be processed only after 25% of the total amount has been paid. The full amount must be paid thirty days before the tour/stay starts. We will send a reminder of full payment 40 days before the tour/stay starts. Failure to deliver complete payment will result in cancellation of the arrangement. For instant bookings or on-the-spot booking, 100% payment is required before bookings are processed.
All customers are requested to make the payments as per contract for seamless services
The refund will be in the same currency used in the payment and at no interest. The company does not assume responsibility for the difference the local currency value due to fluctuation of exchange rates. Processing of cancellation must be done by formally writing to the Company. The request will be acted on in a working day except Sat/Sun and national holidays.
| 60 days pre-travel date | 75% amount will be refunded of the total package cost |
| 59-40 days pre-travel date | 50% amount will be refunded of total package cost |
| 39-25 days pre-travel date | 25% amount will be refunded of total package cost |
| 24-15 days pre-travel date | 15% amount will be refunded of total package cost |
| Less than 15 days | No Refund |
1. If the remaining pending payment is delayed by one day then 10% delay charges will be applicable to the total package amount.
2. If the remaining payment is delayed by two days then 15% delay charges will be applicable to the total package amount.
3. If payment is delayed by three or more days then the company has the right to terminate your tour without any prior notice.
4. Failure to deliver complete payment will result in the cancellation of the arrangement.
Postpone/ Prepone Charges valid before 15 days from the traveling date (Subject to availability)
| 60 days pre-travel date | No Charges |
| 59-40 days pre-travel date | 10% amount of total package cost |
| 39-25 days pre-travel date | 15% amount of total package cost |
| 24-6 days pre-travel date | 20% amount of total package cost |
| Less than 15 days | No Change |
It is the sole responsibility of the guest(s) to collect in time and hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with service provider and other statutory certificates, to enable him/her to travel on tour. It is the guest(s) responsibility to collect in time, the necessary travel documents or other documents from the booking office. Essential travel documents must be in the hands of the Owner at all times, and be ready in case of checks by local authorities.
All customers are requested to submit their UID(Aadhar) front and back before receiving the final confirmation via mail.
Personal documents are non-transferable. The company will not accept request for help in replacing lost documents. If in the course of the tour, a guest(s) is refused entry by authorities due to missing personal document, the guest cannot claim compensation from the company.
We treat all information furnished by you as confidential and will exercise extreme discretion in using the information. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order of the court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company. The company also reserves the right to publish the guests’ photograph or group’s photograph taken during the tour.
www.papillonevents.in does not represent or endorse the accuracy or reliability of any information, content or advertisements (Collectively “The Materials”) contained on, distributed through or linked, downloaded or accessed from any of the services contained on this website, or the quality of the products, information or other material displayed, or obtained by the user as a result of an advertisement or any information on offer in or in connection with the services. User shall acknowledge that any reliance upon any such information shall be at their own risk.
All information on this website (PAPILLON) is provided “As is”, with no guarantee of completeness, accuracy or the results obtained from the use of this information and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability and fitness for a particular. Nothing herein contained shall to any extent substitute for the independent investigation and the sound and technical and business judgement of the reader. In no event shall PAPILLON be liable for any direct, indirect, incidental, punitive or consequential damages of any kind whatsoever with respect to the service, the materials and the products or the contents or any error. All the respective names and trademarks are property of their respective owners. Mentioned offers/prices on the website are subjected to change from time to time and Indian Travels Store’s management decision regarding any dispute whatsoever if any will be biding. Any disputes thereof are subjected to Shimla Jurisdiction only. Also the tour prices mentioned in various tour packages are subject to change without any prior notice by Indian Travel Store.
Guest’s acceptance and/or signature on the booking form shall mean complete acceptance of the ‘Terms and Conditions’ contained herein by the guest(s). In case of one person is acting in behalf of the other members of the Group signing the ‘I ACCEPT’, it shall be deemed that the others have duly authorized the concerned signing person. The signing person has to write down the names of the members under his name.